Saw that. This is a sad story really. Not letting those 5300 employees off the hook, what they did was unethical. But, I reckon the vast majority of those employees setup the fake accounts with the specific goal of them not incurring any fees or impact the customers in any way at all. You have to understand how many customers still refuse to take their accounts online or do anything above rudimentary banking. Employees no doubt thought they could achieve the benefits of the incentive program without causing any actual harm to anybody. And if you look at the report, of the 565k ghost credit card accounts opened, only 14,000 incurred fees. Those fees included annual fees (which don't apply to all WF credit card account types), overdraft protection (which again doesn't apply to all account types). Thus I believe this small percentage (2.45%) is explainable by user error in opening the accounts incorrectly. The other 97.5% incurred no fees. (There were also late fees on some accounts which I can't explain). Its sad because the punishment of termination is going to be made to appease shareholders, but I guarantee the vast majority of those who participated caused no actual harm to their customers, and were just trying to achive the bonuses of this program. Again, what they did was wrong but clearly the punishment doesn't fit the crime for those employees. Full disclosure, I have a brother who works in retirement accounts for WFC. I'll just say, if you think your boss micromanages you, talk to a WFC employee sometime. Their account reps endure an extreme minute-by-minute tracking of their output along with regular performance reviews and quotas which impact their ability to schedule decent working hours, among other things. Its a hyper-corporate management structure and I think this type of thing is going to keep happening for WFC as long as they put the blame on employees and not this management style.